RETURNS & REFUNDS POLICY

YOU MAY REQUEST A RETURN WITHIN FOURTEEN DAYS FROM THE DATE OF DELIVERY.

ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION: UNUSED, UNDAMAGED, AND IN THEIR ORIGINAL PACKAGING, WITH ANY ORIGINAL TAGS OR DOCUMENTATION INCLUDED.

AS EACH PIECE WITHIN ARCHIVEMATTER MULTIVERSE IS ONE-OF-A-KIND, RETURNS ARE SUBJECT TO REVIEW AND APPROVAL. WE RESERVE THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET THESE CONDITIONS.

TO INITIATE A RETURN, YOU MUST CONTACT MULTIVERSE@ARCHIVEMATTER.IO WITHIN THE RETURN WINDOW. UNAUTHORISED RETURNS MAY NOT BE ACCEPTED.

REFUNDS WILL BE ISSUED USING THE ORIGINAL METHOD OF PAYMENT ONCE THE RETURN HAS BEEN RECEIVED AND APPROVED. ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE.

RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER, UNLESS THE ITEM IS FAULTY, DAMAGED, OR INCORRECT.

SHIPPING POLICY

COMPLIMENTARY STANDARD SHIPPING IS OFFERED ON ALL ORDERS.

ORDERS ARE PROCESSED AND DISPATCHED ON BUSINESS DAYS ONLY, EXCLUDING UK AND EU BANK HOLIDAYS. ONCE DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION.

DELIVERY IS MADE MONDAY TO FRIDAY DURING BUSINESS HOURS. DELIVERY TIMES MAY VARY DEPENDING ON DESTINATION AND COURIER CONDITIONS. ARCHIVEMATTER SHALL NOT BE HELD RESPONSIBLE FOR DELAYS OUTSIDE OF ITS CONTROL.

TAXES & DUTIES

UK AND EU ORDERS: ALL APPLICABLE TAXES AND DUTIES ARE INCLUDED.

REST OF THE WORLD (INCLUDING SWITZERLAND AND NORWAY): IMPORT DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER AND ARE NOT INCLUDED AT CHECKOUT.

*NOTE : ORDERS ABOVE $2,500 MAY REQUIRE FORMAL CUSTOMS CLEARANCE. YOU MAY BE CONTACTED BY THE COURIER TO PROVIDE ADDITIONAL INFORMATION.

CUSTOMS & IMPORT CHARGES

INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO IMPORT DUTIES, TAXES, OR CUSTOMS FEES LEVIED BY LOCAL AUTHORITIES. THESE CHARGES REMAIN THE RESPONSIBILITY OF THE CUSTOMER.

REFUSED DELIVERIES

IF A DELIVERY IS REFUSED, ANY ASSOCIATED SHIPPING COSTS, DUTIES, OR TAXES WILL NOT BE REFUNDED.

PROCESSING

ORDERS ARE PROCESSED WITHIN TWO WORKING DAYS PRIOR TO DISPATCH.

PLEASE ALLOW UP TO TWENTY FOUR HOURS FOR TRACKING INFORMATION TO BECOME ACTIVE AFTER DISPATCH

ESTIMATED DELIVERY TIMES

UK AND EU : TWO TO THREE WORKING DAYS

US AND REST OF THE WORLD : TWO TO FIVE WORKING DAYS

*NOTE : DURING PEAK PERIODS, DELIVERY TIMES MAY BE EXTENDED DUE TO EXTERNAL LOGISTICAL DELAYS

FOR ANY QUESTIONS, PLEASE CONTACT MULTIVERSE@ARCHIVEMATTER.IO

EFFECTIVE DATE   |   MARCH 2026